Shipping policy
Shipping policy
An India cell phone number is mandatory for delivery.
We ship only within India.
Shipping charges are indicative and may vary. The courier companies charge by the weight and dimensions of the package. And since your order can include any combination of products, it is not possible to accurately predict the shipping cost. If the actual shipping cost is higher than charged during check-out, you will be required to pay the difference. Our customer service executive will contact you to guide you accordingly.
Your order tracking number will be shared via the email id used by you while placing the order and displayed on the "Order Status Details" page when has been shipped. You will be sent an email to notify you of any changes in the order status which may be viewed at any time on the "Order Status Details" page.
Your order to a physical address within the contiguous states of India will normally be shipped via any of the top courier companies. Allow 2 to 3 business days for order processing, plus 1–8 business days (varies for different states in India) once merchandise leaves our premise. Orders placed on weekends or holidays will not be shipped until the following business day.
We aim to deliver all orders within 8 days of receipt of the order but cannot be held responsible for delays in delivery beyond our control. All shipping methods require a complete physical address. We do not ship to APO/FPO & P.O. Box addresses.
Items which are oversized – shipping rates for these items are based on Volumetric-Weight. An oversize item is a large (and/or heavy) item which can be shipped via standard carrier services (DTDC, Fedex, etc.) but incurs a higher shipping charge due to the size and/or weight of the item. Oversize items include, but are not limited to:
Drafting tables | Floor easels | Large canvasses| Heavy weight items |
Large dimension products
Orders containing items ordered in large quantities will also be considered oversize. (E. g. clay and other casting materials, wood items such as stretcher strips, binder boards, gallon containers of any product, paper pads, etc.). Since the "Actual Shipping Costs" that may be applicable cannot be calculated or estimated until the order has been picked and packed as they are determined by carrier and are calculated with the size of the package, weight of the package, and distance.
You will be notified via email to view the extra shipping cost for your order which will be displayed on the "Order Status Details" page. Once an order is placed for an oversize item, we will contact you with shipping rate information and delivery details prior to processing your order. Any promotions for free freight do not apply toward orders with oversize items. Expedited shipping methods are not recommended for oversized items.
A physical address and phone number are required for delivery. Shipping charges are calculated, and an email is sent for approval within 2-3 business days. A response is requested within 7 days after receiving our notification. Orders do not ship without approval and can be cancelled up until that time.
Kindly contact us on +91 7045254085 or email us on info@himalayafineart.com for any assistance.