FAQ

Himalaya Fine Art is brought to you by Himalaya Stationery Mart, Mumbai, which carries the most extensive range of fine-arts, graphics, hobby, art instruction books and framing supplies in India, and has served the creative community since 1950. Himalaya Fine Art's physical location is. From the home page of our site you can navigate in two ways. Shop by category: You can find what you're looking for at Himalaya Fine Art using navigation bar located under the banner on the top of every page. Or you can Search for a product by entering the “product name” in search bar and clicking search. As you move through our website you will always find the Categories and Search bar at the top of every page. This will help you navigate. The Product pages are set up to allow you to add multiple items to your cart to make shopping for quicker and easier. On the Product page... Scroll down to the "Available Options" Table Enter Quantity in the Yellow box next to price on the right. You may add a single item or any combination of multiple items within the "Available Options" table. Continue scrolling down the page until you have chosen all of the "Available Options" you wish to purchase on that page. When you are finished, simply click on the “Add to Cart” button at the bottom of the page. All of the items you have checked will be added to your cart. Adding something in your cart does not commit you to buying it. You may now choose to continue shopping or proceed to check-out to place the order. Note: If you do not want the shopping cart to show up every time you add items simply click the check the box in the shopping cart next to " Do not show me my cart every time I add something" Once you have clicked on “Add to Cart” button at the bottom of the purchase table, you will be taken to the shopping cart page. Once in your cart, you can choose to
    1. Make Changes in your Carte
      • Change quantity: Simply enter the new quantity in the "Qty" box for each item you would like to change, and then click the "Recalculate" button at the top of the shopping cart.
      • Remove selected items: Simply click "Remove Item" next to the price of the item you want to remove. Alternately, you can change the "Qty" box to zero and click "UPDATE QTY".
      • Empty Cart: To remove all items from your cart, click the "EMPTY CART" button near the top of the shopping cart.
    2. Continue Shopping
Click on the “Continue Shopping” button to return to the last product description page you were at. You can continue navigating the site using the Departments Menu below the banner on top of the page or by using Search box.
  1. Proceed to “Check Out” (See How to Place an order )
Additional Information: The shopping cart holds all of the items you've collected during a particular shopping session. You can also access this page anytime during shopping by clicking on the button that says 'View Cart' at the top of the screen. By clicking on the “View Cart” icon at the top of the screen, you will be taken to your shopping cart page that lists selected items, the quantity and price sub-total. If you do not wish to bring up the shopping cart each time you “Add” something to the cart, you may check the box marked 'Do not show me my cart every time I add something', and then click the 'Continue Shopping' button. If items don't show up in your cart
  • Ensure that you have entered a quantity in the Yellow box next to the price of the item you want, before clicking "Add to Cart".
  • If this doesn't solve your problem, check to see that cookies and JavaScript are enabled in the security and privacy setting of your web browser. Cookies should be enabled on your web browser; otherwise you will not be able to add items to your shopping cart.
Important It is very important that you enter your correct email address. If you mistype your email address, you will not receive your order confirmation message or your order shipment confirmation. Placing Orders over Phone To place your order over the phone simply call 91-22-22611455 between Monday - Friday 10.00 am - 6:00 p.m. IST. Placing Orders by Fax or Mail You may fax or mail your order at any time. There are two ways to fax or mail your order: Follow the normal procedure of browsing and adding items to your Cart. Once you are finished, view your cart and click "Proceed to check out" to enter all of your shipping and billing information. After "Confirm Order" simply print out your order and fax or mail it to the number or address given below. To place an order, you must first place items into your shopping cart. There are three ways you can place your order with Himalaya Fine Art.
    • Online
Placing Orders Online You may order Online through our secure web site 24 hours/day, 7 days/week. When you've finished adding items to the cart and are ready to place your order, Click on the “View Cart” icon on the top right of the page. You will arrive at your shopping cart page. Now:-
    • Click on the 'Proceed to Check Out' button at the bottom of the shopping cart. (If you do not wish to enter your billing address every time you shop on-line at Himalayafineart.com, you may choose to register with us for express check out procedures.) You will now be brought to the Shipping & Billing page. Here you may choose any special handling options and enter order comments. Then just follow this sequence:
    • Enter your billing address in the space provided (this is the address which will be used to verify your credit card information). Or if you are logged in, confirm that your account information is correct.
    • Click the button for whether you want to Ship to Same Address or Ship to Different Address.
    • If you wish to ship to an address other than your billing address, fill in the desired shipping address in the shipping address information fields.
    • If shipping to a different address, enter the address . Then click the Submit Shipping Information button.
  • Choose your method of shipping and special delivery instructions or a gift message (if necessary)
  • Choose your payment option(payment option)
  • Enter the payment information.
  • When you have finished the steps above, hit 'Confirm Order'.
  • You will then arrive at the order confirmation page where you will have a chance to review your order and make sure all of your billing and shipping information is correct. You can still make changes by clicking on the respective 'Edit' buttons provided. When you are satisfied with your order, click 'Submit this Order'. You're done!
  • You can view the order status at any time by clicking on the "Order Status" on the green bar above.
Important It is very important that you enter your correct email address. If you mistype your email address, you will not receive your order confirmation message or your order shipment confirmation. Placing Orders over Phone To place your order over the phone simply call 91-22-22611455 between Monday - Friday 10.00 am - 6:00 p.m. IST. Placing Orders by Fax or Mail You may fax or mail your order at any time. There are two ways to fax or mail your order:
    • Follow the normal procedure of browsing and adding items to your Cart. Once you are finished, view your cart and click "Proceed to check out" to enter all of your shipping and billing information. After "Confirm Order" simply print out your order and fax or mail it to the number or address given below.
Note: On your order form, be sure to include all of the following:
    • Billing Information — the name and address of the party responsible for paying for the order. To avoid billing errors, always use the same individual or institution name that you have used on previous orders.
    • Shipping Information — if the delivery of the order is to another party.
    • If you have a customer number, please include it on the order form — your order will be processed faster! Your customer number is sent to you via email once you have registered with us online.
    • Method of Payment.
If you are paying by credit card, fill in your complete number, expiration date, and sign your name on the signature line.
  • Items Ordered. For each item, please include:
    • The entire item number and title of the product
    • Quantity
    • Size/ color
    • Unit price
    • Total
  • For items ordered by the set, indicate the number of sets desired — not the number of items in the set.
  • When following up on a phone or fax order with a written order, please clearly indicate "Confirmation Only - Do Not Duplicate." Customers will be responsible for return freight and restocking charges for duplicate orders caused by failure to appropriately mark written follow-up orders.
Tenders If your organization requires formal bids through, Himalaya Fine Art would be pleased to be on your list. Simply add items to cart, your billing and shipping addresses, and select the “Get Quotation” option on payment page. Institutions & School Discounts If your institution/ school regularly purchases large quantities of Art Supplies throughout the year, contact us to arrange a fixed discount on all stocked items. Himalayafineart.com 
Himalaya Fine Art
3 Himalaya House, 79 Palton Road , CST
Mumbai 400001
Maharashtra; India
Fax: +91-022-22614940
Email: GENERAL INQUIRY
Please fax or mail us, or call for information on School Orders/ Commercial Purchase Orders.
  1. CC Avenue - Select from a plethora of options from Credit Card, Debit Card, Bank Transfer and others to pay.
  2. Cheque/ Demand Draft/ MO: Select this option if you wish to pay by Cheque or Demand Draft. Cheques or Drafts should be drawn in the name of Himalaya Fine Art and should be payable in Mumbai. Payments with check are subject to realization and could delay shipment of merchandise at least 2 weeks.
  3. Get Quotation from us - use this option ONLY for bulk purchases
  4. Our Bank Details 
    1. Account name: Himalaya Fine Art 
Account No: 01432000028377
RTGS/ NEFT IFSC: HDFC0000143
Click on “Order Status” in the navigation bar above.
  1. If you have logged in, this will automatically bring up a list of your ten most recent orders. This list will include orders that you have placed over the phone or by mail.
  2. If you are not logged in, you can still click on Order Status in the upper right hand corner of your screen. However, you will be asked to provide the email ID you used while placing the order.
No returns are accepted without a “Return Merchandise Authorization (RMA)”. To return an order, click on the "Request New RMA" link on the "Order Status Details" page. You may also email, phone or fax to request a Return Merchandise Authorization. Our Returns department shall, on reviewing your request, send you an authorization which can be viewed any time by clicking on the "View" link on the same page. Print the RMA Details page as this note should accompany the goods that are to be returned, duly signed by the customer. Note: RMA can be requested within three days only from the date of delivery. When you receive your delivery check for Damage/ Shortage/ Overage Step # 1
  1. Immediately count parcels and inspect your order against the packing slip before signing the delivery receipt.
  2. Check for
    • Noticeable damage or
    • Shortage or
    • Whether the product shipped to you has been sent in error.
  3. Make a note of it on the delivery receipt AND have the delivery person sign the receipt and verify that there is damage.
  4. Save the damaged package or carton for inspection.
  5. Items that arrive damaged or defective will be replaced.
Step # 2
  1. Open all packages immediately and inspect merchandise to see if it is in good condition. If concealed damage (damage to materials inside a package with no external damage evident) is exposed, notify us at once. We must notify carriers within 3 days, or they may deny liability.
  2. If an overage or shortage exists, or if there are any other problems with your order, notify Himalaya Fine Art - Customer Service department at +91 22 22611455 within 3 days after receipt of your merchandise.
  3. If the product delivered to you has been sent in error by himalyafineart.com, the product should be returned unused and in saleable condition. No charges would be levied on the customer.
  4. If product was ordered by the customer in error: -
    • The customer is responsible for shipping charges on the return.
    • A 15% re-stocking fee will be charged if applicable.
    • Please call +91 22 22611455 for details.
  5. Returns are accepted within 15 days of purchase, provided the returned product is unused and in saleable condition.
Note: No refunds or exchanges on Papers, cut goods (E.g. Canvas), books, gift certificates and certain other items marked as non-returnable. N. R. Labeling of Hazardous Materials We, at Himalaya Fine Art are concerned about your safety and intend providing complete product information including handling of potentially hazardous materials which sometimes becomes a necessity in arts. Himalaya Fine Art strongly advises you to carefully consider the end user when you purchase art materials. One should particularly purchase materials that are AP certified if a product may be used by pre-school or primary school classes or by physically or mentally challenged persons who may be unable to read or understand safety labeling, non-toxic products. This will ensure that even the most sensitive populations can safely enjoy art and craft activities. Young children sometimes chew crayons, drink tempera, eat paste, or lick paint brushes Adult products must bear the proper health and safety labeling to ensure that artists, hobbyists, and other consumers have adequate health protection and safety information about the art materials they use. Our aim is to identify risks and to assist our customers find materials that are safe and appropriate. When they must use hazardous materials, we want our customers to be informed, so that they will handle those materials properly. ACMI Certification The Art and Creative Materials Institute (ACMI) is a non-profit trade association of art and craft materials manufacturers. Since 1940, ACMI has been conducting certification programs in which product formulas are analyzed by renowned toxicologists and certified by ACMI as non-toxic or properly labeled. ACMI certification also ensures compliance to US Federal labeling regulations.
Products bearing the AP seal of the Art & Creative Materials Institute, Inc. (ACMI) are certified non-toxic. A medical expert evaluates each product and its ingredients. A product can be certified non-toxic only if it contains no materials in sufficient quantities to be toxic or injurious to humans, or to cause acute or chronic health problems. AP certification is reviewed by ACMI's Toxicological Advisory Board. These products are certified by ACMI to be labeled in accordance with the chronic hazard labeling standard, ASTM (American Society for Testing and Materials Standards) D-4236 and U.S. Federal Law P.L. 100-695.
The CL ("Caution Label") seal of the Art & Creative Materials Institute on a product label indicates that although the product contains ingredients that are toxic or hazardous, it can be used safely with appropriate caution if the directions on the container or packaging are followed. Materials with the CL seal should be used only by those persons who are able to read, understand, and follow suggested safety precautions for handling those materials. Some art products cannot be made non-hazardous, but are necessary for certain creative activities. If used in properly supervised and controlled conditions, they can be used with complete safety.
Absence of the ACMI Caution Label does not indicate that a product is safe for use by children. Some of the materials sold by us may not be certified by ACMI as not all art materials manufacturers are ACMI members. Understandably, it would trivialize the health and safety issues in the arts if we told you that scissors are sharp. Our objective is to identify potential hazards and educate our customers accordingly, and if possible provide safer alternative products. Before using art materials, always read labels and instructions, and follow the manufacturer's guidelines for safe use. Young children should always have careful supervision when using art materials. We try to keep our customers informed on important health and safety issues, and your comments and suggestions on this issue are always welcome. Material Safety Data Sheets Himalaya Fine Art values the Right-to-Information act and intends supplying all available information concerning toxic substances whenever requested. Specify the Himalaya Fine-Art Supplies item numbers, giving relevant descriptions of each product for which the data sheet is sought and we will try to supply the data-sheets for those items. Direct your request to: Himalaya Fine Art Himalaya Stationery Mart 3 Himalaya House, 79 Palton Road , CST, Mumbai 400001, India Phone +91 (22) 22611455 Fax +91 (22) 22614940 Email: General Inquiry For additional poison control information: Ahmedabad Poisons Information Centre National Institute of Occupational Health, Meghani Nagar Ahmedabad 380 016 Telephone: +91 79 286 7351 Emergency telephone: +91 79 562 1400 Fax: +91 79 286 6630 Cochin Dept of Toxicology (Incl. Poison Information & Laboratory Services ) Amrita Institute of Medical Sciences & Research Cochin 682026, South India Telephone: +91 484 2804852 (O), +91 484 2807055 (R), 9895282388 (Cell 24 hrs) Fax: +91 484 2802051 E-mail: toxicology@medical.amrita.edu ; poisonunit@aimshospital.org Chennai Toxicology & IMCU Unit Government General Hospital , Chennai Telephone: +91 44 536 3208 or + 91 44 536 3131 ext. 108 Fax: +91 44 538 8521 E-mail: ghpictn@vsnl.net Web site: http://www.chennaipic.com Information also at http://www.whoindia.org and go to Environment health/Poison Prevention/Helpline New Delhi National Poisons Information Centre All India Institute of Medical Sciences , Ansari Nagar New Delhi 110 029 Telephone: +91 11 6859391 Emergency telephone: +91 11 661123 Fax: +91 11 6859391. If the victim has collapsed or is not breathing, call local emergency service. Paint Storage Tips Paint products can become contaminated with bacteria or mold, which can lead to a strong, offensive and in some cases, sickening odor. Paints such as poster paints and temperas that are intended for classroom use, and for children, often contain an organic binder that is subject to degradation if not stored properly, or used within a reasonable period of time. To guard against bacteria and mold, manufacturers of paint products add preservatives to these products. Diluting the product will decrease the effectiveness of preservatives. Below are some tips on storing paint products to maximize their shelf life:
    • Store the product in its original container in a cool, dry place and prevent freezing.
    • Date and rotate inventory, always using the oldest stock first.
    • Thoroughly shake the product before using.
    • Remove only enough paint for immediate use. Never return unused portions to the original container.
    • Never dilute the product. The addition of water dilutes the preservative's strength as well as the paint. If diluting paint to simulate watercolor techniques, prepare only enough for immediate use.
    • Avoid working directly from the original product container. Do not place brushes, hands, or other objects in the container.
    • After each use, make sure the cap is returned tightly and that the product is sealed before storing.
All paints are subject to eventual spoilage once opened and exposed to air and other contaminants. Most spoilage is a result of cross-contamination from common sources such as air, water, people, brushes and other utensils. Proper storage and usage will reduce potential sources of contamination and extend the life of your paint.