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* GST 18% Extra
Shipping charges are subject to change without prior notice, due to carrier rate increases. For now, we still offer FREE SHIPPING for merchandise orders totaling Rs.10000 or more (with some exceptions).
On any air shipments, and on all orders shipped outside the 26 contiguous states, there may be additional freight charges on some items. You will be notified prior to shipment.
We aim to deliver all orders within 8 days of receipt of the order, but cannot be held responsible for delays in delivery beyond our control. All shipping methods require a complete physical address. We do not ship to APO/FPO & P.O. Box addresses.
Orders containing items ordered in large quantities will also be considered oversize. (E. g. clay and other casting materials, wood items such as stretcher strips, binder boards, gallon containers of any product, paper pads, etc.). Since the “Actual Shipping Costs” that may be applicable cannot be calculated or estimated until the order has been picked and packed as they are determined by carrier and are calculated with the size of the package, weight of the package, and distance. You will be notified via email to view the extra shipping cost for your order which will be displayed on the “Order Status Details” page. Once an order is placed for an oversize item, we will contact you with shipping rate information and delivery details prior to processing your order. Any promotions for free freight do not apply toward orders with oversize items. Expedited shipping methods are not recommended for oversized items.
A freight truck item is an extremely large (and/or heavy) item which requires the use of a freight truck. Freight truck items are not deliverable by standard carrier services (DTDC, Pafex, etc.) and therefore cannot be expedited (surface shipping only). Freight truck items include, but are not limited to:
Orders containing items ordered in large quantities may also require the use of a freight truck. Actual freight truck shipping charge varies based on size, weight, destination, and delivery type and delivery options. Truck shipment delivers your item to the trucker’s port in your locality. While all carriers establish their own rates for delivery, our shipping department selects the best carrier based on service, price, and availability. A physical address and phone number are required for delivery. The minimum charge is Rs. 2000. You might consider consolidating two or more orders to make the most of the minimum charge. Schools should allow three weeks delivery time for truck shipment orders placed from June 15 through August 15.
Shipping charges are calculated and an email is sent for approval within 2-3 business days. If email is not available, the charges will be faxed or phoned. A response is requested within 7 days after receiving our notification. Orders do not ship without approval, and can be cancelled up until that time. A phone number is required for delivery.
The recipient is responsible for any taxes, duties, or brokerage fees. These cannot be estimated prior to shipping. We are unable to remove pricing from documents as the correct value must be provided. The electrical products we carry may not be compatible with your electrical system, even when a converter is used. Damage may occur, and for this reason, these items are not returnable.
Questions regarding international shipments should be directed to General Inquiry. International orders do not ship without customer approval so questions regarding shipping charges will be answered once an order is placed. You may also call +91 (22) 22611455 10 a.m. to 6 p.m. weekdays | 10 a.m. to 1 p.m. Saturday IST
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