Shopping online at Himalaya Fine Art is easy and
self explanatory. However, if you are having trouble
finding what you need, you can follow the
instructions given below or contact us via email:
General Inquiry or fax: +91(22)22614940.
The Product pages are set up to allow you to
add multiple items to your cart to make shopping for
quicker and easier. On the Product page...
Scroll down to the Purchase Table
Enter Quantity in the Yellow box next to price
on the right. You may add a single item or any
combination of multiple items within the
Continue scrolling down the page until you have
chosen all of the items you wish to purchase on
When you are finished, simply click on the “Add
to Cart” button at the bottom of the page. All
of the items you have checked will be added to
your cart. Adding something in your cart does
not commit you to buying it.
You may now choose to continue shopping or
proceed to check-out to place the order.
Note: If you do not want the shopping cart to
show up every time you add items simply click the
check the box in the shopping cart next to "
Do not show me my cart every time I add something"
Once you have clicked on “Add to Cart”
button at the bottom of the purchase table, you will
be taken to the shopping cart page. Once in your
cart, you can choose to
Make Changes in your Cart
Change quantity: Simply enter the
new quantity in the "Qty" box for each item
you would like to change, and then click the
"Recalculate" button at the top of the
Remove selected items: Simply click
"Remove Item" next to the price of the item
you want to remove. Alternately, you can
change the "Qty" box to zero and click
Empty Cart: To remove all items from
your cart, click the "EMPTY CART" button
near the top of the shopping cart.
subtotal displayed in the shopping cart does not
include any shipping & handling costs. These will be
displayed later on "Order Status Details" page when
the orders ready to be shipped.
Click on the “Continue Shopping” button to
return to the last product description page you
were at. You can continue navigating the site
using the Departments Menu below the banner on
top of the page or by using Search box.
The shopping cart holds all of the items
you've collected during a particular shopping
session. You can also access this page anytime
during shopping by clicking on the button that says
'View Cart' at the top of the screen. By clicking on
the “View Cart” icon at the top of the screen, you
will be taken to your shopping cart page that lists
selected items, the quantity and price sub-total.
If you do not wish to bring up the shopping cart
each time you “Add” something to the cart, you may
check the box marked 'Do not show me my cart every
time I add something', and then click the 'Continue
If items don't show up in your cart
Ensure that you have entered a quantity
in the Yellow box next to the price of the item
you want, before clicking "Add to Cart".
If this doesn't solve your problem, check
in the security and privacy setting of your web
browser. Cookies should be enabled on your web
browser; otherwise you will not be able to add
items to your shopping cart.
Orders Online You may order Online through our secure web site 24 hours/day, 7
days/week. When you've finished adding items to the
cart and are ready to place your order, Click on the
“View Cart” icon on the top right of the page. You
will arrive at your shopping cart page. Now:-
Click on the 'Proceed to Check Out' button
at the bottom of the shopping cart. (If you do
not wish to enter your billing address every
time you shop on-line at Himalayafineart.com,
you may choose to register with us for express
check out procedures.) You will now be brought
to the Shipping & Billing page. Here you may
choose any special handling options and enter
order comments. Then just follow this sequence:
Enter your billing address in the space
provided (this is the address which will be
used to verify your credit card
information). Or if you are logged in,
confirm that your account information is
Click the button for whether you want
to Ship to Same Address or Ship to Different
If you wish to ship to an address
other than your billing address, fill in
the desired shipping address in the
shipping address information fields.
If shipping to a different address,
enter the address . Then click the
Submit Shipping Information button.
Choose your method of shipping and special
delivery instructions or a gift message (if
When you have finished the steps above, hit
You will then arrive at the order
confirmation page where you will have a chance
to review your order and make sure all of your
billing and shipping information is correct. You
can still make changes by clicking on the
respective 'Edit' buttons provided. When you are
satisfied with your order, click 'Submit this
Order'. You're done!
You can view the order status at any time
by clicking on the "Order Status" on the green
It is very important that you enter your
correct email address. If you mistype your email
address, you will not receive your order
confirmation message or your order shipment
You may fax or mail your order at any
time. There are two ways to fax or mail your order:
Follow the normal procedure of browsing and
adding items to your Cart. Once you are
finished, view your cart and click "Proceed to
check out" to enter all of your shipping and
billing information. After "Confirm Order"
simply print out your order and fax or mail it
to the number or address given below.
On your order form, be sure to include all of the
Billing Information — the name and address
of the party responsible for paying for the
order. To avoid billing errors, always use the
same individual or institution name that you
have used on previous orders.
Shipping Information — if the delivery of
the order is to another party.
If you have a customer number, please
include it on the order form — your order will
be processed faster! Your customer number is
sent to you via email once you have registered
with us online.
Method of Payment.
If you are paying by credit card, fill in your
complete number, expiration date, and sign your
name on the signature line.
Items Ordered. For each item, please
* The entire item number and title of the
* Size/ color
* Unit price
For items ordered by the set, indicate the
number of sets desired — not the number of items
in the set.
When following up on a phone or fax order
with a written order, please clearly indicate
"Confirmation Only - Do Not Duplicate."
Customers will be responsible for return freight
and restocking charges for duplicate orders
caused by failure to appropriately mark written
Tenders If your organization requires formal bids
through, Himalaya Fine Art would be pleased to be on your
list. Simply add items to cart, your billing and
shipping addresses, and select the “Get Quotation”
option on payment page.
Institutions & School Discounts If your institution/ school regularly
purchases large quantities of Art Supplies
throughout the year, contact us to arrange a fixed
discount on all stocked items.
Himalaya Fine Art
3 Himalaya House, 79 Palton Road , CST Mumbai 400001 Maharashtra; India Fax: +91-022-22614940
Credit Card: Select this option if you
wish to pay by credit card
DirecPay: Select this option if you wish
to pay electronically via direct Bank
Transfer/ Debit Card
Bank Transfer: Select this option if you
wish to pay electronically by Internet
Cheque/ Demand Draft/ MO: Select this
option if you wish to pay by Cheque or
Demand Draft. Cheques or Drafts should be
drawn in the name of Himalaya Fine Art and should
be payable in Mumbai. Payments with check
are subject to realization and could delay
shipment of merchandise at least 2 weeks.
Get Quotation - use this option ONLY
for bulk purchases
Our Bank Details
Himalaya Fine Art Account No:
01432000028377 RTGS/ NEFT
Bank Ltd. Account name:
Himalaya Fine Art Account No: 623505385661 RTGS/ NEFT
No returns are accepted without a “Return
Merchandise Authorization (RMA)”. To return an
order, click on the "Request New RMA" link on the
"Order Status Details" page. You may also email,
phone or fax to request a Return Merchandise
Authorization. Our Returns department shall, on
reviewing your request, send you an authorization
which can be viewed any time by clicking on the
"View" link on the same page. Print the RMA Details
page as this note should accompany the goods that
are to be returned, duly signed by the customer.
RMA can be requested within three days only from the
date of delivery.
When you receive your delivery check for Damage/
Step # 1
Immediately count parcels and inspect
your order against the packing slip
before signing the delivery
Noticeable damage or
Whether the product shipped to you
has been sent in error.
Make a note of it on the delivery
receipt AND have the delivery person sign
the receipt and verify that there is damage.
Save the damaged package or carton for
Items that arrive damaged or defective
will be replaced.
Step # 2
Open all packages immediately and inspect
merchandise to see if it is in good
condition. If concealed damage (damage to
materials inside a package with no external
damage evident) is exposed, notify us at
once. We must notify carriers within 3 days,
or they may deny liability.
If an overage or shortage exists, or if
there are any other problems with your
order, notify Himalaya Fine Art - Customer Service
department at +91 22 22611455 within 3 days
after receipt of your merchandise.
If the product delivered to you has been
sent in error by himalyafineart.com, the product should
be returned unused and in saleable condition. No
charges would be levied on the customer.
If product was ordered by the customer in
The customer is responsible for
shipping charges on the return.
A 15% re-stocking fee will be charged
Please call +91 22 22611455 for
Returns are accepted within 15 days of
purchase, provided the returned product is
unused and in saleable condition.
Note: No refunds or exchanges on Papers,
cut goods (E.g. Canvas), books, gift certificates
and certain other items marked as non-returnable.
We, at Himalaya Fine Art are
concerned about your safety and intend providing
complete product information including handling of
potentially hazardous materials which sometimes
becomes a necessity in arts.
Himalaya Fine Art strongly advises you to
carefully consider the end user when you purchase
art materials. One should particularly purchase
materials that are AP certified if a product may be
used by pre-school or primary school classes or by
physically or mentally challenged persons who may be
unable to read or understand safety labeling,
non-toxic products. This will ensure that even the
most sensitive populations can safely enjoy art and
craft activities. Young children sometimes chew
crayons, drink tempera, eat paste, or lick paint
Adult products must bear the proper health and
safety labeling to ensure that artists, hobbyists,
and other consumers have adequate health protection
and safety information about the art materials they
Our aim is to identify risks and to assist our
customers find materials that are safe and
appropriate. When they must use hazardous materials,
we want our customers to be informed, so that they
will handle those materials properly.
The Art and Creative Materials Institute (ACMI) is
a non-profit trade association of art and craft
materials manufacturers. Since 1940, ACMI has been
conducting certification programs in which product
formulas are analyzed by renowned toxicologists and
certified by ACMI as non-toxic or properly labeled.
ACMI certification also ensures compliance to US
Federal labeling regulations.
Products bearing the AP seal of the Art &
Creative Materials Institute, Inc. (ACMI) are
certified non-toxic. A medical expert evaluates
each product and its ingredients. A product can
be certified non-toxic only if it contains no
materials in sufficient quantities to be toxic
or injurious to humans, or to cause acute or
chronic health problems. AP certification is
reviewed by ACMI's Toxicological Advisory Board.
These products are certified by ACMI to be
labeled in accordance with the chronic hazard
labeling standard, ASTM (American Society for
Testing and Materials Standards) D-4236 and U.S.
Federal Law P.L. 100-695.
The CL ("Caution Label") seal of the Art
& Creative Materials Institute on a product
label indicates that although the product
contains ingredients that are toxic or
hazardous, it can be used safely with
appropriate caution if the directions on the
container or packaging are followed. Materials
with the CL seal should be used only by those
persons who are able to read, understand, and
follow suggested safety precautions for handling
Some art products cannot be made
non-hazardous, but are necessary for certain
creative activities. If used in properly
supervised and controlled conditions, they can
be used with complete safety.
Absence of the ACMI Caution Label does not
indicate that a product is safe for use by children.
Some of the materials sold by us may not be
certified by ACMI as not all art materials
manufacturers are ACMI members. Understandably, it
would trivialize the health and safety issues in the
arts if we told you that scissors are sharp. Our
objective is to identify potential hazards and
educate our customers accordingly, and if possible
provide safer alternative products.
Before using art materials, always read labels and
instructions, and follow the manufacturer's
guidelines for safe use. Young children should
always have careful supervision when using art
We try to keep our customers informed on important
health and safety issues, and your comments and
suggestions on this issue are always welcome.
Himalaya Fine Art values the
Right-to-Information act and intends supplying all
available information concerning toxic substances
whenever requested. Specify the Himalaya Fine-Art
Supplies item numbers, giving relevant descriptions
of each product for which the data sheet is sought
and we will try to supply the data-sheets for those
Direct your request to: Himalaya Fine Art
Himalaya Stationery Mart
3 Himalaya House, 79 Palton Road , CST, Mumbai
Phone +91 (22) 22611455
Fax +91 (22) 22614940
Paint products can become contaminated with
bacteria or mold, which can lead to a strong,
offensive and in some cases, sickening odor. Paints
such as poster paints and temperas that are intended
for classroom use, and for children, often contain
an organic binder that is subject to degradation if
not stored properly, or used within a reasonable
period of time.
To guard against bacteria and mold, manufacturers of
paint products add preservatives to these products.
Diluting the product will decrease the effectiveness
of preservatives. Below are some tips on storing
paint products to maximize their shelf life:
Store the product in its original container
in a cool, dry place and prevent freezing.
Date and rotate inventory, always using the
oldest stock first.
Thoroughly shake the product before using.
Remove only enough paint for immediate
use. Never return unused portions to the
Never dilute the product. The addition of
water dilutes the preservative's strength as
well as the paint. If diluting paint to simulate
watercolor techniques, prepare only enough for
Avoid working directly from the original
product container. Do not place brushes, hands,
or other objects in the container.
After each use, make sure the cap is
returned tightly and that the product is sealed
All paints are subject to eventual spoilage
once opened and exposed to air and other
contaminants. Most spoilage is a result of
cross-contamination from common sources such as air,
water, people, brushes and other utensils. Proper
storage and usage will reduce potential sources of
contamination and extend the life of your paint.